Customer Service

OrderTokens.com is dedicated to providing quality products, and we want 100% satisfaction for your experience.

If you are not satisfied with our products, we will refund your credit card account or send a check for the purchase amount as long as the merchandise is returned in its original condition, orders ship 5 – 10 business days after approval of proof. The refund will be for the price of the merchandise. We will not refund any shipping costs.

Did your order arrive damaged or incorrect?

We ship each order with care and special attention but, on occasion, orders are damaged in transit. If your order is damaged or incorrect when you receive it, please keep all the original boxes and packaging material. Give us a call just with in 15 days of receipt and we’ll be happy to assist you in making sure you’re ultimately happy with your purchase. Or you can also email us at info@ordertokens.com.

Just have your order number handy and call us at 888-486-3749 or email info@ordertokens.com. Our business hours are from 8 am – 4 pm, Monday thru Friday CST and we will respond to messages left during non-business hours.

OrderTokens.com will ship your tokens UPS orders ship 5 – 10 business days after approval of proof barring inventory shortages. All shipments to Alaska and Hawaii are made via the U.S. Postal Service and shipped Parcel Post. Shipping to the continental US is $5.00; Alaska and Hawaii is $9.00. International orders are $32.00.

If you have special needs and want your tokens shipped faster than ground, we recommend calling us before you order. Once we determine your required timeframe for delivery, we can give you a cost estimate for expedited shipping. If after your expedited shipping request we are unable to ship your product via 3 Day, 2nd Day Air, or Next Day Air, we will contact you immediately by email or phone. If we are unable to provide expedited shipping, we will not ship your item(s) until we have confirmed with you regarding shipping costs or time-frames.

We accept Visa, Master Card, American Express, and Discover. We do not accept personal checks or money orders.

OrderTokens.com and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials which appear on this Site. The OrderTokens.com name and logos, and all related products and service names, design marks, and slogans are the trademarks, service marks or registered trademarks of OrderTokens.com. All other product, trademarks and service marks contained herein are the property of their respective owners. OrderTokens.com does not assume any legal liability or responsibility for any product or process purchased at OrderTokens.com. In no event shall OrderTokens.com be liable for any special, indirect, or consequential damage or any damages whatsoever arising out of or in connection with the use of OrderTokens.com.